Frequently asked questions

General

Which areas do you service?


We service all of Orange County and surrounding cities. If you're located outside of Orange County and would like to inquire about a project, please contact us prior to scheduling an estimate.




How long have you been in business?


We've been in business for over 10 years! Our owner, Bryan, started off providing concrete pumping services and soon expanded to become his own general contractor soon after!




What licenses do you hold?


We currently hold our B license as well as our C53 license. To view our license status on the contractor's state license board, please click here.




Do you use subcontractors?


Nope! All of our work is done in-house so we can control the quality and outcome of your project. This eliminates the hassle of having to coordinate with multiple contractors and creates less of a headache for you.




How does your pricing compare to other contractors in the area?


We're competitively priced amongst all contractors! Not only do we do our best to make sure you're getting your money's worth, we strive to provide the best possible service as well. Just ask any of our past clients and you'll see why Premier is one of the best contractors in Orange County.




Do you offer repair or maintenance services?


We make sure that all of our service/products are the best of the best. For select services, we offer warranty and maintenance services for all our customers. When giving out estimates, we'll let you know which products include repair and/or maintenance services (it's free as well!)




Do you have any projects that I can visit?


We have ongoing projects at all times! Just let us know if you would like to visit one of our project sites and we'll happily let you know what we have going on at the moment.





Our Process

How long does it take to receive my estimate?


From the day we come out to your home or business site, we can provide estimates as early as the same day or within the week!




Can I get a drawing of my project?


Upon request, our project managers can provide a 2D/3D drawing of what your project can look like as well.




What if I need to contact my project manager during a job?


You can easily contact your PM's via call/text. They'll provide you their phone numbers in case you need to contact them for any reason.




How soon can I schedule an appointment?


Using our scheduling link here, you can make an appointment as soon as a few days from now! We're available 7 days a week with the following hours: Mon: 9 AM - 4 PM Tues: 9 AM - 4 PM Wed: 9 AM - 6 PM Thurs: 9 AM - 4 PM Fri: 9 AM - 4 PM Sat: 9 AM - 11 AM Sun: 7 AM - 11 AM




How does the estimate process work?


Here's a quick overview of how our clients get their projects started

  1. You set up an appointment using our scheduling app
  2. We walk the job, discussing what changes/additions you would like and send out an estimate
  3. You review the estimate and follow up with any changes or questions
  4. Once satisfied, we'll send an invoice and a contract, requesting a 10% deposit
  5. Once payment is received, we'll place your project in our schedule where we can begin work within 2 weeks




How long does it take to start my project?


From the day we receive a 10% deposit and the signed contract, we can begin work within 2 weeks for most projects. There might be a delay depending on the scope and complexity of your project.




What do your estimates include?


Our estimates include a breakdown of each service requested with details related to the changes being made, the dimensions, and the price! Drawings can be provided upon request.





Payment Plan

Do you accept credit cards?


Yes we do! We accept most major credit cards and PayPal as well. Our invoices are priced out with the assumption that you are paying with cash or check and a 3% discount is applied *Opting to pay with debit/credit/PayPal will remove the discount.




How do payments work?


In the contract that we send, we lay out a payment plan tailored to every specific project. Payments are scheduled through phases of the project, starting with the 10% deposit. After each project phase is completed, a certain percentage of the total invoice is due.





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Connect

P: (714) 653-8019

E: bryanha@ocpremierbuilders.com

© 2020 by OC Premier Builders & Hardscape Inc.